Refund policy

30-day returns

You may return the camera within 30 days of delivery, subject to the conditions below.

Condition of the return

The camera must come back complete, with every item from the box: the camera, battery, curved adhesive mount, mounting buckle and thumb screw, and USB-C cable, in the packaging it arrived in. The camera may be unboxed and tested, but it must be clean and undamaged. We do not charge a restocking fee for a return in this condition.

Start a return

Email support@povdepot.com with your order number and the reason for the return. Wait for our return instructions before sending anything back.

Return shipping

You pay return shipping for a standard change-of-mind return. We recommend a trackable shipping service.

Refunds

After we receive and inspect your return, we refund your original payment method. Your bank or card issuer may take a few more business days to show the refund.

Faulty, damaged or not as described

If the camera arrives faulty, damaged or different from what you ordered, contact us with photos. We will replace it or refund you in full, including any shipping paid, and we cover return shipping.

After 30 days

A fault that appears after the 30-day return window is covered by our 1-year warranty. See the warranty terms. The warranty is provided by POV Depot, not by GoPro.

Contact

POV Depot
1001 6th Ave, New York, NY 10018, United States
Email: support@povdepot.com
Phone: +1 (917) 203-3835
Support hours: Mon–Fri, 9:00 am–5:00 pm ET