Privacy policy

This Privacy Policy explains how POV Depot ("we", "us") collects, uses and shares your personal information when you visit povdepot.com or buy from us.

Information we collect

  • Information you give us: name, email address, phone number, shipping and billing address, order details, and anything you write to us.
  • Payment information: payments are handled by our payment processors. We do not store your full card number.
  • Information collected automatically: IP address, device and browser type, pages viewed, and how you arrived at the site. This is collected with cookies and similar technologies.

How we use it

  • To process, ship and support your order, including returns and warranty claims.
  • To answer your questions.
  • To prevent fraud and keep the site secure.
  • To understand how the site is used and improve it.
  • To measure and show our advertising.
  • To send marketing email, only if you signed up for it. You can unsubscribe in any email.
  • To comply with the law.

Who we share it with

We share personal information only with service providers that help us run the store, and only what they need:

  • Shopify, which hosts our store.
  • Payment processors, which take your payment.
  • Shipping carriers, which deliver your order.
  • Analytics and advertising providers, such as Google (including Google Ads), which help us measure visits and advertising.

We may also disclose information when the law requires it, or to protect our rights. We do not sell your personal information for money.

Cookies and advertising

We use cookies that are necessary for the cart and checkout to work, and cookies for analytics and advertising. Advertising cookies let providers such as Google measure which ads lead to visits and orders and may be used to show our ads to people who have visited our site. You can block or delete cookies in your browser settings, and you can control ad personalization from Google at adssettings.google.com. The store still works if you block advertising cookies.

Your privacy rights

Depending on the US state you live in, including California under the CCPA/CPRA, you may have the right to:

  • know what personal information we hold about you and receive a copy of it;
  • have it corrected or deleted;
  • opt out of the sale or sharing of your personal information for targeted advertising;
  • not be treated differently for using these rights.

To use any of these rights, email support@povdepot.com. We may need to confirm your identity before we act, and we reply within the time the law requires.

How long we keep it

We keep order information for as long as we need it for your order, the warranty, and our tax and legal records, and then delete it.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure.

Children

This site is not intended for children, and we do not knowingly collect personal information from children under 16.

Visitors from outside the United States

We ship only within the contiguous United States. If you visit from another country, your information is processed in the United States.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

POV Depot
1001 6th Ave, New York, NY 10018, United States
Email: support@povdepot.com
Phone: +1 (917) 203-3835
Support hours: Mon–Fri, 9:00 am–5:00 pm ET